Running: The Cure For The Common Cold
This post was originally published on the Phone.com blog. If your contact center is like ours, it’s a daily battle to keep enough people healthy to have enough bodies to answer the phone calls. ‘Tis...
View ArticleCustomer Service is People Helping People
It is a crowded evening, during rush hour foot traffic on the New York City subway. We have just approached my stop. A herd of people, fresh off of work, push out of the train doors. They rush through...
View Article5 Reasons Why You Need to Take Care of Yourself
This post was originally published on October 14th, 2014 for Attitudes 4 Innovation (@Attitude4Invtn). To read the original post, click here. The flight attendant stands in the middle of the aisle...
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