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Running: The Cure For The Common Cold

This post was originally published on the Phone.com blog.  If your contact center is like ours, it’s a daily battle to keep enough people healthy to have enough bodies to answer the phone calls.   ‘Tis...

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Customer Service is People Helping People

It is a crowded evening, during rush hour foot traffic on the New York City subway. We have just approached my stop. A herd of people, fresh off of work, push out of the train doors. They rush through...

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5 Reasons Why You Need to Take Care of Yourself

This post was originally published on October 14th, 2014 for Attitudes 4 Innovation (@Attitude4Invtn). To read the original post, click here. The flight attendant stands in the middle of the aisle...

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